FAQ

Frequently asked questions

Welcome to our FAQ section. If you cannot find what you are looking for please contact us anytime.

SHIPPING

 

What are your shipping fees?

All shipping fees will be based on Real Time Current Rates based on the method you decide to choose.

 

What is your shipping method?

All orders will be shipped via UPS.

 

Do you ship on the weekends?

All orders will be shipped out between Monday- Friday.

 

Do you ship internationally/APO Military Addresses?

At this current time, we do not offer these shipping methods.

 

Can I place an order over the phone?

You may contact our customer service department info@95proshop.com with you Contact information so we best assist you in placing your order. 

 

Where can I change my shipping information?

You may change your shipping information inside you online account. For any orders that have not been processed or sent out you may contact customer service info@95proshop.com to switch mailing address. 

 

When will my order be shipped?

All orders placed before 2pm EST will be shipped the same day. Any order placed after 2p, EST will ship out next day.

 

ORDERS

 

How do I know my order has been placed?

After your order has been placed you will receive an order confirmation email. 

 

How do I get my order tracking number?

After your order is placed you receive an email that contains your tracking number. You may also set up an Account to view order history and tracking information. 

 

Can I switch the items I ordered? 

If your order has not been shipped yet you may contact customer service info@95proshop.com with your invoice number to make any changes. 

 

I did not receive my order via UPS.

If you have not received your order after 1 business day of the expected delivery date, please contact info@95proshop.com with your invoice number so we can assist you.

 

What if my order is mispacked or missing items?

In rare cases, you may receive a mispacked box. If this occurs please contact info@95proshop.com with the invoice number and missing/mispacked items on the order. 

 

What is your return policy?

Any product that is unopened within 30 days of the date purchased may return the product. Please note that a 5% restocking fee will be charged and you’re responsible for paying for the shipping label back to 95proshop.com. We do not accept any returns for open products unless the product is damaged or defective.  

 

What if the product is damaged/defective?

In this case, you may return these products for a refund or online store credit. Please send your invoice number and image to info@95proshop.com so we can process the return. 

 

Will I receive a restocking fee for damaged products?

No, any product that is damaged or defective will not be charged a restocking fee. 

 

Can I return a product if I don’t like the taste?

Here at 95proshop we take pride in the quality of the products we sell. For any reason, you do not like the product taste we do not accept returns for this reason. (unless broken or defective) 

 

What if the product I bought makes me sick?

Here at 95proshop we carry only the highest quality supplements. For any reason you experience any unusual side effects please contact info@95proshop.com with your invoice number along with the product batch number so we can bring attention to our vendors/distributors. But we do not accept returns on any products unless they’re damaged or defective upon delivery.

 

SHOPPING

 

How do I create an account?

In the upper right hand of the website you can click my account, if you do not currently have an account the website will allow you to create your personal account.

 

Perks of creating an account?

You can track your orders, manage shipping address, review order history, and receive rewards.

 

How do I know how to take the products?

All products will have a description, recommended usage, nutritional facts, warnings based on the company who manufactures the product. You can also scroll down and look at the reviews of customers who have used the same product. 

 

Can I speak to someone about what products are best for me?

You may submit your contact information to info@95proshop.com to speak with a customer service representative.

 

What times of day can I speak to someone?

During weekday business hours Monday thru Friday 7am-5pm (You can contact our customer service department at any time at infor@95proshop.com)

 

Do you accept credit card?

Yes, we accept all forms of credit and debit card payments. 

 

Is your online shopping safe and secure? 

Yes, we do not sell or use your data in any way shape or form other than it’s original purpose as a shopper. Learn more about our security partners www.stackpath.com

 

95 PRO SHOP DOES NOT GIVE HEALTH ADVICE: 

The information on this website is given for informational purposes only and is not meant to substitute for the advice provided by your doctor/health care professional. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging before beginning any use of dietary supplements. No products are approved by the FDA and it is advised that you do the necessary research for any type of supplement that you put into your body. 95 Pro shop is not responsible for any side effects, health issues/complications from any of the products available for sale in-store or available through the online site.

 

Any information that is found on our website is understood is to be used only for general educational and informational purposes only. You should understand that 95 Pro shop is not supplying you with any medical advice and in no way is intended or implied to be medical information.

 

You understand that you must be at least 18  years of age to purchase items on the 95 Pro Shop website. Any material on this website does not constitute a license to, or a recommendation for its use in infringement of any patent whatsoever. It is understood that all of the products purchased here will be handled only by qualified and trained individuals.

 

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